Not too good days for Samsung. They really seems to have a big problem dealing with its products catching fire, and after launching not one, but two recalls for the Galaxy Note 7 smartphone, the company is starting a voluntary recall for washing machines as well.
Unfortunately, the reason is the same as in the case of the Note 7, which is even more worrying given that we’re talking about washing machines here, but Samsung says that top-load washers indeed present an explosion risk and injuries are possible.
In an announcement today, Samsung says that drums in this type of washers (note that only top-load models are affected, as mid-control versions are still believed to be safe) the drums may lose balance and lead to excessive vibrations that cause the top to separate from the rest of the body.
“This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers,” Samsung says.
Use delicate modes and you’re safe
This is only happening on models manufactured since March 2011, and customers will be given two different options, namely a free in-home repair and a rebate for a new washer either from Samsung or from another brand.
In the case of repairs, Samsung says that engineers will add reinforcements to the washer’s top, so it would no longer separate from the body during high-speed spin cycles used for bulky items.
“As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. The kit will include a new control panel guide (excluding mid-control models), two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement,” Samsung says.
The company claims that owners can continue using their washers, but they’re recommended to switch to the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. It has already started notifying customers of the recall by contacting them directly or in-store communication.